To assist the F&B Manager in planning, organising, implementing and co-ordinating the smooth and efficient operation of the main restaurant (250 covers) on a daily basis.
Actively participates in and oversees the provision of excellent service to guests during breakfast, lunch and dinnertime, and in case of any special functions in all F&B outlets.
Converses with guests to obtain feedback and suggestions for improvement.
Checks the daily attendance book to control punctuality, absenteeism, overtime and casual labour, in order to make sure staff members have recorded their IN and OUT duty time.
Verifies that all delegated duties are carried out in accordance with the Hotel’s standards and check lists, and with Management instructions.
Conducts frequent quality spot-checks within the restaurant, with regards to work habits, storage and par stocks, records findings and submits a report to the F&B Manager.
Oversees the efficient implementation and execution of all SOP(s) pertaining to the F&B Department at all times.
Conducts interviews and orientation as and when required, working closely with the Human Resources Department.
Supervises activities of staff and allocates stations and tasks responsibilities for F&B staff for an efficient preparation and service according to standards.
Assists the F&B Manager with the selection, recruitment and induction, and advices Human Resources Department in case of release of employees.
Provides regular feedback to staff members on their performance, and conducts performance appraisal of immediate subordinates in accordance with the Human Resources policies and guidelines.