IcT SUPPORT TECHNICIAN

**** Under the supervision of the IcT Manager, the IcT Support Technician will provide Technical Service and Support in Information & Communication Technologies. **** The role also includes setting-up workstations, peripherals and configuring software packages.

MAIN RESPONSIBILITIES – BUT NOT RESTRICTED TO:

• Provide on-site & off-site first level support for all end-users requiring assistance, guidance, or experiencing difficulties in the use of desktop equipment and applications
• The candidate should have a logical approach at troubleshooting end-users’ issues and a professional behaviour when delivering support services.
• Ensuring troubleshooting, repairs and maintenance of workstations, peripheral devices and mobile phones
• Carry out configuration, installation & testing of hardware and software packages.
• Ensure that hardware and software packages are operating optimally.
• Ensure daily/weekly back up is done and logged accordingly
• Liaison with suppliers (follow-up, orders, repairs, replacement).
• Survey and maintenance of IcT Fixed Asset Register
• Provide monthly report to management and adhering ad-hoc instruction.
• Assists auditors and Risk Management.

REQUIREMENTS

• HSC, Diploma or Degree in IcT related to software and hardware
• Professional qualifications  - CCNA / MCP / MCSA / MCSE
• Experience in IT Support or Service Desk would be an advantage
• Passionate and up-to-date with latest technologies
• At least 2 years’ experience in a similar position
• Pleasant personality and Good communication skills to effectively deal with users
• Deliver professional support and services to end-users
• Good time management and organisational skills with the ability to prioritize tasks
• Pro-active and able to take initiatives
• Excellent verbal and written communication skills in English and French.
• Being in the tourism industry, candidates should have a flexible approach to their working hours and be able to work under pressure.

VERY IMPORTANT NOTE

For those applying by email, for ease of reference, applications to be in WORD format EXCLUSIVELY.

Reference to be quoted in email: MY JOB-ICT DEC 24.  Unreferenced emails will NOT be considered. All applications will be treated in strict confidentiality.

Those who applied in the past need submit fresh applications.

ONLY selected candidates will be called for interview, others are thanked beforehand.

We will NOT entertain ANY call regarding this job advert.

We reserve the right NOT to finalise any recruitment as a result of this job advert.

Applicants must have the right to live and work in Mauritius.