IT Technician Ref AC31017

 DUTIES

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment;
• Maintaining records of what work is performed (time sheets).

• A minimum of 2 years of experience in both IT sector
• At least a related Diploma/certificate related to the position
• Honesty and integrity;
• Discretion and confidentiality;
• Patience and perseverance;
• Enthusiasm to be continually learning;
• A logical mind;
• Able to work independently or as part of a team;
• Hard worker;
• Capable of working well under pressure;
• Patience;
• A meticulous and methodical nature;
• Residing in the North;
• Valid Driving License.