IT Support Technician

Provide End-user IT Support for matters related to desktop/Laptop, peripherals and specific Business Applications.

Responsibilities:

Provide end user IT support for matters related to desktop/ laptop and peripherals: printer, telephone, mobile services and specific business applications;
Involve in basic network configuration and maintenance;
Telephony: Installing and troubleshooting VOIP Phone and Configuring mobile services;
Ensure Antivirus are up to date; troubleshoot and update;
Manage IT Asset inventory;
Assist in the preparation of IT Budget;
Involve in IT Procurement process;
Liaise with suppliers for quotation request and L2 technical support.

Profile:

Diploma in Information Technology;
Versatile on Microsoft Technology platforms;
Related experience and training in troubleshooting and providing IT End User Support;
Basic Knowledge of Networking and Exchange;
Excellent customer service skills;
Good diagnostic, problem solving and time management skills;
Ability to grasp new processes, services and concepts quickly;
Excellent written, verbal and interpersonal communication skills in both English & French.

Eclosia Technology Services