IT Support Technician

The task involves maintaining and troubleshooting network systems to ensure seamless operations. The role requires handling technical problems efficiently, collaborating with teams for high-priority cases, and working independently on routine issues.

Responsibilities:

• Test and evaluate existing network systems to ensure optimal performance.
• Perform routine maintenance to keep network operations seamless and efficient.
• Troubleshoot and resolve issues with local area networks (LANs), wide area networks (WANs), and Internet systems.
• Handle recovery tasks such as installing and testing replacement hardware/software and updating customers about the progress of work.
• Quickly and effectively solve technical problems to minimize downtime.
• Collaborate with a team of technicians to address high-priority situations and work independently on routine, lower-priority issues.
• Maintain composure and efficiency in high-pressure scenarios to ensure timely problem resolution.

Qualifications:

• High School Certificate (HSC) required.
• Degree in Information Systems, Computer Science, or a related field preferred.
• Strong problem-solving skills and the ability to work both independently and as part of a team.
• Excellent communication skills to coordinate with team members and update clients effectively.