IT Support – Entry Level (No Experience Required)

The IT Support role is perfect for individuals looking to launch their careers in IT. Don’t hesitate to send us your CV and take the first step toward your future!

About Us

ATALIAN is one of the world leaders in Facility Management, operating in 19 countries worldwide. We support companies and organizations in outsourcing services for buildings and occupants by providing customized solutions that add value. ATALIAN operates across diverse industries and environments, offering a global and integrated range of services that meet the highest standards.

ATALIAN Interactive, established in 2008, is the shared service center of the ATALIAN Group, delivering professional and dynamic support services across various business functions. As a key part of this international group, ATALIAN Interactive plays a crucial role in ensuring operational excellence and efficiency for our clients worldwide.

By joining ATALIAN Interactive, you:
✔ Gain an opportunity to build a career in an international group.
✔ Evolve in a professional and dynamic environment that values your skills and commitment.
✔ Receive training and development to enhance your IT expertise.

Job Purpose

The IT Support role is designed for individuals eager to start their careers in IT. No prior work experience is required—we will provide full training and guidance to help you succeed. Your main responsibility will be to deliver IT service excellence by assisting internal users with technical issues and inquiries.

Key Responsibilities

• User Support & Troubleshooting:
• Respond to IT-related queries via phone, email, in person, or through remote access.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Assist users with system configurations, installations, and updates.
• Log and track support requests to ensure timely resolution.
• Technical Assistance & Maintenance:
• Set up and configure computers, printers, and other peripherals.
• Perform basic system administration tasks (user account management, password resets, etc.).
• Support IT infrastructure and ensure smooth day-to-day operations.
• Maintain and update IT documentation and user guides.
• Training & Documentation:
• Provide basic IT training to end-users on company tools and systems.
• Assist in developing training manuals and FAQs for common IT issues.
• Gather feedback from users to improve IT support services.
• Continuous Improvement:
• Identify recurring IT issues and propose solutions for long-term fixes.
• Assist in IT projects, software upgrades, and process enhancements.
• Stay updated on new technologies and best practices.

Requirements

Education & Qualifications

• A diploma, certificate, or degree in IT, Computer Science, or a related field (preferred but not mandatory).
• Candidates without formal education in IT but with a strong passion for technology are encouraged to apply.

Skills & Competencies

• Technical Skills:
• Basic understanding of computer systems, hardware, and software (training will be provided).
• Familiarity with Windows operating systems.
• Basic knowledge of networks, email systems, and security best practices (advantageous but not required).
• Soft Skills:
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• High level of patience and customer service mindset.
• Willingness to learn and adapt to new technologies.

Working Conditions & Benefits

• Competitive salary and benefits package.
• Full training and mentorship to support your career development.
• Career growth opportunities within ATALIAN Interactive and the ATALIAN Group.
• Exposure to international IT projects and best practices.
• A dynamic, collaborative, and inclusive work environment.