IT Support Engineer

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

We are looking for a competent IT Support engineer to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent IT Support engineer must have the technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Which tasks can you expect?

• Serve as the first point of contact for customers seeking technical assistance over the phone or through the ticketing system.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel and learn from the provided solution.
• Provide accurate information on IT products or services.
• Record all steps, events, and the resolution of a problem or request in the logs.
• Follow-up and update customer status and information of a ticket.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements in procedures.
• To be compliant with internal security policies and processes.

What do you have to offer?

Expectations, Experience & Knowledge

• Diploma in IT or proven skills worthy of the degree.
• Excellent communication skills to end-users.
• Excellent English-written and spoken.
• Problem-solving and analytical skills.
• Proactive and motivated with an excellent attitude.
• Ability to work well under pressure and to be flexible.

Desirable

• Proven experience as Technical Support, Service Desk, IT Support Engineer or other other customer support role.
• Degree in IT
• Multinational exposure & experience.
• Multiple language skills (For e.g. French, Italian, Dutch or German).
• Experience working in an Agile work environment.

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.