IT SUPPORT TECHNICIAN

Grays is looking for a service-oriented and self-motivated professional to join it's IT support team.

Responsibilities

• Install and configure software and computer systems
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems
• Share and update procedures and reports about technical support to the entire organization
• Analyze records and logs to spot underlying trends and potential issues
• Support the implementation of new solutions or applications
• Establish accounts for new users and assist with password or login problems
• Test, evaluate, and make decisions about new technology for the business
• Provide after hours on-call support (rotating shift)
• Monitor and assigned trouble tickets within IT Helpdesk