IT OFFICER

The IT Officer is responsible for the installation, maintenance, and support of the organization's IT systems, networks, and related infrastructure. This role involves ensuring the smooth operation of computer systems, resolving technical issues, and providing technical support to staff.

The IT Officer is responsible for the installation, maintenance, and support of the organization's IT systems, networks, and related infrastructure.

This role involves ensuring the smooth operation of computer systems, resolving technical issues, and providing technical support to staff.

The IT Officer will also be involved in implementing new technologies to improve organizational efficiency.

Main Duties & Responsibilities (Non-Exhaustive)

1. Network Management:
• Install, configure, and maintain network hardware and software.
• Monitor network performance to ensure availability and reliability.
• Manage network security and access controls.
2. System Administration:
• Maintain and support servers, including email servers, file servers, and databases.
• Perform regular system updates and backups.
• Monitor system performance and troubleshoot issues.
3. Technical Support:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to and resolve helpdesk tickets in a timely manner.
• Train staff on new technologies and software applications.
4. Security Management:
• Implement and maintain security measures to protect data, software, and hardware.
• Ensure the integrity and confidentiality of sensitive information.
• Perform and participate in regular security audits and assessments.
5. Software and Hardware Management:
• Install, configure, and maintain software applications and hardware.
• Evaluate and recommend new hardware and software solutions.
• Manage inventory of IT assets and licenses.
6. Project Management:
• Participate in planning and execute IT projects, including system upgrades and new technology implementations.
• Collaborate with other departments to identify and fulfill their IT needs.
• Ensure projects are completed within scope, time, and budget.
7. Documentation and Reporting:
• Maintain accurate records of IT assets, configurations, and procedures.
• Prepare reports on IT system performance, security incidents, and project progress.
• Develop and update IT policies and procedures.

Qualifications:

• Higher School Certificate with studies in Computer Science, or equivalent qualifications with relevant certifications.
• Proven experience as an IT Officer.
• Proven strong knowledge of network and system administration.
• Experience with various operating systems and platforms (Windows, Linux, Mac OS).
• Experience with database management and network security.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus.

Preferred Skills:

• Experience with cloud services (e.g., AWS, Azure).
• Knowledge of virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with ITIL framework, ISO9001/27001 and/or other standards/best practices.
• Proficiency in scripting and automation (e.g., PowerShell, Python).

Working Conditions:

The IT Officer typically works in an office environment but will need to travel to various sites to provide on-site support.

The role may require working outside of regular office hours to address urgent issues or complete projects.

An attractive salary package is negotiable depending on skill set and experience.