IT Manager (ERP – Microsoft Dynamics)

IT Manager with specialized expertise in Microsoft Dynamics ERP. Minimum 5+ years of experience managing ERP systems, with a strong focus on Microsoft Dynamics. Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree or MBA is a plus.

Position Summary
We are seeking a highly experienced IT Manager with specialized expertise in Microsoft Dynamics ERP. The ideal candidate will provide strategic leadership and day-to-day management of our ERP environment, ensuring its alignment with business objectives and optimized performance. This role will require strong project management skills, in-depth technical knowledge of Dynamics modules, and the ability to collaborate with cross-functional teams to achieve operational excellence.
Key Responsibilities

ERP Strategy & Leadership

• Lead the planning, implementation, and maintenance of Microsoft Dynamics solutions in alignment with business objectives.
• Collaborate with senior leadership to define and execute the ERP roadmap, ensuring alignment with overall IT and business strategies.

Project Management

• Plan and manage ERP-related projects, including upgrades, integrations, and customizations
• Develop project charters, timelines, budgets, and resource requirements; track and report progress to stakeholders.

System Administration & Support

• Oversee the daily operation, performance, and security of the ERP system, coordinating with internal teams and external vendors.
• Ensure timely issue resolution and support end-users by establishing clear service level agreements (SLAs) and support procedures.

Process Optimization & Continuous Improvement

• Analyze business processes and identify areas for improvement or automation within Dynamics.
• Implement best practices to enhance efficiency, accuracy, and user experience; conduct regular system audits and optimizations.

Team Management & Development

• Lead and mentor a team of IT professionals, including business analysts, developers, and support staff.
• Set performance goals, provide regular feedback, and identify training needs to build a high-performing ERP support team.

Vendor & Stakeholder Management

• Manage relationships with external Microsoft Dynamics partners and other technology vendors.
• Negotiate contracts, licenses, and service-level agreements to ensure cost-effectiveness and quality.

Compliance & Risk Management

• Ensure the ERP environment meets security and compliance standards (e.g., GDPR, SOX, etc.).
• Establish and enforce policies, procedures, and controls to mitigate risks and maintain data integrity.

Reporting & Analytics

• Develop and maintain dashboards and reports to monitor system performance, user adoption, and project status.
• Provide insights and recommendations to leadership for data-driven decision-making.

Required Qualifications

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree or MBA is a plus.

Experience:

• Minimum 5+ years of experience managing ERP systems, with a strong focus on Microsoft Dynamics.
• Proven track record of leading end-to-end ERP implementations or migrations.

Technical Skills:

• Deep functional and technical knowledge of Microsoft Dynamics modules (Finance, Supply Chain, Sales, etc.).
• Solid understanding of SQL databases, system integrations (API, EDI), and related technologies.
• Familiarity with cloud platforms (Azure) and virtualization technologies.

Management Skills:

• Demonstrated experience leading IT teams, including recruiting, mentoring, and performance management.
• Strong project management skills, including planning, budgeting, and risk management.
• Excellent communication skills for collaboration with technical teams, end-users, and executives.

Soft Skills:

• Strategic thinking and problem-solving abilities.
• Ability to handle multiple projects simultaneously and prioritize effectively.
• Strong stakeholder management and negotiation skills.