IT Lead (Ascencia Malls)

Join us as an IT Lead, and work together with a passionate and engaged team, to deliver on our customer promise: Shaping Singular Places!

Join us as an IT Lead, and work together with a passionate and engaged team, to deliver on our customer promise: Shaping Singular Places!

Reporting to the Operations Excellence Manager, the IT  Lead will oversee the efficiency and security while ensuring seamless support for our employees. If you thrive in a dynamic environment and enjoy problem-solving, this is the opportunity for you!

Main Responsibilities:

IT Infrastructure & Operations:

• Maximize network uptime and ensure the smooth operation of IT systems.
• Manage user creation/termination on the enterprise domain.
• Maintain and troubleshoot laptops, phones, printers, and other IT equipment.
• Assign and configure new IT devices (phones, laptops, etc.).
• Develop and manage a centralized portal for IT process documentation.

IT Support & Troubleshooting:

• Act as the primary contact for IT-related issues.
• Provide onsite troubleshooting for minor hardware and software concerns.
• Raise and follow up on IT support tickets with external IT service providers.

Security & Compliance:

• Manage user access and permissions to ensure data security.
• Administer user access on SharePoint and other enterprise systems.
• Ensure IT operations comply with security regulations and company policies.

Procurement & Budgeting:

• Preparing the annual IT budget.
• Track and manage IT equipment inventory and procurement.
• Coordinate with vendors and service providers to ensure timely delivery of IT supplies and services.

Reporting & Process Improvement:

• Prepare regular reports on IT activities, service requests, and operational performance.
• Analyze IT data to identify trends, potential risks, and areas for improvement.

Power BI and Automation:

• Proficiency in Power BI: Ability to create interactive reports and dashboards, analyze data, and provide valuable business insights through data visualization.
• Expertise in Microsoft Office 365: Strong knowledge of Office 365 tools, including Outlook, Teams, SharePoint, and Excel, for seamless collaboration and efficient workflow management.
• Familiarity with IT Automation Systems: Experience with any IT automation tools or platforms to streamline processes, improve efficiency, and reduce manual work.

Qualifications, Skills, and Experience:

• Degree/Diploma in IT, Computer Science, or a related field.
• Proven experience in IT operations, troubleshooting, and infrastructure management.
• Strong problem-solving and leadership skills.
• Excellent interpersonal and communication skills.
• Experience with IT security, procurement, and vendor management.
• Ability to work under pressure and manage multiple tasks efficiently.