IT Administrator

The IT Administrator will oversee the organization’s IT infrastructure, providing Level 2 support for Windows environments, managing Microsoft 365 endpoints, SharePoint, and Intune. This role includes maintaining software, hardware, and networks to ensure secure and efficient operations.

KEY RESPONSIBILITIES

1. System Management and Maintenance
• Install, configure, and manage hardware and software systems.
• Provide Level 2 support for Windows environments, troubleshooting and resolving complex OS issues.
• Ensure endpoint security and manage endpoint configurations through Microsoft Intune.
2. Microsoft 365 Administration
• Oversee Microsoft 365 applications, including Exchange, Teams, SharePoint, and OneDrive.
• Manage Microsoft 365 endpoints, ensuring compliance with security and usage policies.
• Set up and maintain SharePoint sites, document libraries, and permissions for collaboration and content sharing.
• Monitor, configure, and troubleshoot Microsoft 365 applications, providing support for end-users as needed.
3. Network Administration
• Configure and manage network devices such as routers, switches, and firewalls.
• Maintain network security and access control, setting up VPNs and managing firewall rules.
• Monitor network performance and troubleshoot connectivity issues.
4. Data Security and Compliance
• Implement and enforce security protocols to protect the organization’s data and IT assets.
• Use Microsoft Intune to manage device compliance, remote wipe, and application controls.
• Conduct regular security audits, including vulnerability and penetration testing.
• Manage data backups, disaster recovery planning, and data recovery operations.
5. User Support and Training
• Provide Level 2 technical support to end-users, resolving issues with hardware, software, Windows OS, and Microsoft 365 applications.
• Conduct training sessions to help users understand best practices for SharePoint, Microsoft Teams, and endpoint management.
• Create documentation for common troubleshooting procedures and IT policies.
6. Infrastructure and Capacity Planning
• Assess IT infrastructure needs and make recommendations for upgrades.
• Ensure systems are scalable and capable of supporting the organization's growth.
• Coordinate with vendors for procurement, setup, and maintenance of new systems and technologies.
7. Policy Development and Compliance
• Develop and enforce IT policies related to security, access, and data usage.
• Ensure compliance with industry regulations, such as GDPR.

QUALIFICATIONS AND EXPERIENCE

• Experience: Minimum of 2 - 4 years in an IT administrator role or similar position with experience in Windows support, Microsoft 365, SharePoint, and Intune for device and endpoint management.

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Certifications (preferred): CompTIA Network+, CompTIA Security+, Microsoft Certified Systems Administrator (MCSA), Microsoft 365 Certified: Modern Desktop Administrator, or Cisco Certified Network Associate (CCNA).

SKILLS AND COMPETENCIES

• Strong knowledge of Windows OS (Level 2 support) and troubleshooting.
• Proficiency in Microsoft 365 administration, including SharePoint, Teams, and OneDrive.
• Familiarity with network management and network security.
• Understanding of security protocols and best practices (firewalls, VPNs, antivirus software).
• Excellent troubleshooting, problem-solving, and communication skills.