IT ASSISTANT

• Provide technical support to hotel staff, addressing software, hardware, and network issues.
• Assist in the maintenance and troubleshooting of computer systems, network equipment, and telecommunication systems.
• Maintain knowledge of key hotel software systems (PMS, POS, etc.) and troubleshoot related issues as they arise.
• Perform routine checks and updates on hardware and software to ensure they are secure and functioning optimally.
• Manage user access, permissions, and hotel-wide configurations.
• Oversee backups, antivirus, and other security measures to protect the hotel’s data.
• Ensure that network connectivity meets the demands of hotel operations and guest expectations.
• Maintain accurate inventory records of all IT equipment and software licenses.
• Assist with guest-related IT requests, ensuring timely support for connectivity or device issues.

• Diploma or Degree in IT, Computer Science or related field
• Minimum 1 year experience

Technical Skills

• Proficiency in system troubleshooting, and experience with hotel management software (e.g., PMS, POS).

Soft Skills

• Excellent communication and customer service skills; ability to work well under pressure and solve problems efficiently.