ICT Technician

The selected candidate's main responsibility will be to integrate a technical team to configure, install, commission, service and maintain Enterprise IP Communication Solutions.

Duties and Responsibilities:

• Configuration, deployment and maintenance of a variety of IP based solutions (IP Telephony, Network Switches, Video Conferencing, Projectors, Printers-Scanners, CCTV, WIFI, etc.).
• Logging and follow-up of client support tickets.
• Providing onsite and remote technical support to clients.
• Documentation of deployed solutions.
• Training of users on deployed systems.

Key Qualifications and Experience:

• Should have at least 3 years of working experience in System/Network Administration or Customer Service.
• Should have experience in help-desk/support in a Windows/Linux environment.
• Knowledge of administration of IP Telephony systems (PABX) will be a definite advantage.
• Should have a good knowledge of switches, routers and firewalls and networking concepts: TCP/IP, NAT, DHCP, VPN, WAN, VLAN, QoS, DNS; Cisco certifications will be a plus.
• Diploma in Computer Science / Networking.
• Holder of a valid driving license

Skills:

• Customer-oriented
• Analytical focus with strong problem solving skills
• Team player that possesses a good attitude
• Self-motivated and self-disciplined
•  Fast learner in a highly technical environment
• Ability to work odd hours when required