Sea Resorts Hotel Group is having 3 hotels under its aegis and is growing at a fast pace. The group Head Office is situated at Calodyne. To continuously strive for excellence and sustainable growth, we are looking for a dedicated and passionate Housekeeping Manager.
This position is for Seapoint Boutique&Spa Hotel which is situated at Pointe aux Cannoniers.The responsibility of the Housekeeping Manager is to plan,implement, organize and coordinate the smooth and efficient operation of the Housekeeping department on a daily basis.
- Be responsible for the proper scheduling of the department, keeping in mind the forecast of daily occupancy.
- Train and monitor Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service.
- Identify and ensure highest possible standard of cleanliness, maintenance, guest room supplies and amenities at realistic cost.
- Maintain appropriate standards for dress, hygiene, uniform, appearance, posture and conduct of Housekeeping personnel.
- Coordinate with Front Office regarding rooms’ availability, out of order, maintenance and repairs and refurbishment as required.
- Ensure control of room keys.
- Ensure smooth running of the laundry and distribution of linen.
- Deal with stained and torn linen appropriately.
- Maintain cleaning materials and guest supplies in proper conditions.
- Develop and monitor an annual housekeeping budget and plan
- Develop & update housekeeping policies, systems procedures and standards
- Be responsible for all housekeeping assets and recommend specifications of purchase when required
- Oversee the Lost and Found procedures.
- Respond to and tackle guest problems to enhance guest satisfaction.
- Attend Management meetings and convey all relevant information throughout the department.
- Any other duties that may be assigned.
Other prerequisites
- Minimum HSC/Any Management course in the field is most welcomed
- 3 years of experience as Housekeeping Manager
- Candidates with more more than 5-6 years in supervisory experience are also invited to apply.
- Ability to Manage a team
- Good customer service.
- Excellent communication and good planning skills.
- Able to work flexible hours
- Able to work under pressure
- Genuine personal warmth
- Team oriented
- Good communication skills