Housekeeping Manager

The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and aesthetics.

Duties and Responsibilities:

Operational Leadership:

• Oversee the daily operations of the housekeeping department, ensuring consistency and excellence in cleanliness across all areas of the hotel.

• Lead morning briefings and daily planning meetings with housekeeping supervisors and team members.

• Coordinate room assignments and prioritize cleaning based on arrivals, departures, VIPs, and guest preferences.

• Ensure readiness of rooms and common areas before peak check-in times, collaborating closely with Front Office.

Team Management & Development:

• Recruit, train, mentor, and evaluate the housekeeping team to maintain a high-performance, service-oriented culture.

• Conduct ongoing training on cleaning techniques, safety protocols, grooming standards, and customer service.

• Monitor and manage team schedules, attendance, and time-off requests to ensure optimal staffing levels.

• Foster a positive work environment, promoting teamwork, motivation, and accountability.

Guest Service Excellence:

• Address guest inquiries and concerns related to housekeeping services promptly and courteously.

• Manage guest preferences, such as allergies, special requests, or VIP services.

• Conduct periodic room inspections to ensure standards are being met and guest expectations exceeded.

Inventory & Budget Management:

• Maintain par stock levels of all linen, guest amenities, and cleaning supplies.

• Manage departmental expenses and control costs through efficient use of materials and labor.

• Identify and recommend cost-saving initiatives without compromising quality.

Compliance & Safety:

• Enforce compliance with hotel policies, safety standards, hygiene protocols, and local health regulations.

• Ensure proper handling and maintenance of housekeeping equipment and tools.

• Lead safety drills, chemical handling training, and ergonomic awareness sessions.

Collaboration & Reporting:

• Work closely with Front Office, Engineering, and Laundry teams to ensure a seamless operation.

• Prepare departmental reports including room status, productivity metrics, inventory logs, and incident reports.

• Participate in management meetings and contribute to hotel-wide service improvement initiatives.