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Housekeeper

Purpose: - To assist the Head Housekeeper to plan, organise and control activities of housekeeping department department as standards.

Candidate's Profile:

HSC level or equivalent/ SC level with professional training and experience Diploma with specialisation in Housekeeping from a recognised Institution(NCA).
5 years experience in hotels or resorts as Floor Supervisor
Computer Literacy including hotel management system such as Opera, Microsoft, Win HMS.
Fluent in English and French both written and spoken,a third language would be an advantage.

Responsibilities:

Make recommendations to superior on team members' matters and promotions.
Conduct and ensure that employees receive adequate and satisfactory on the job training.
Keep his/her superior informed about all the unusual matters concerning any plans affecting his/her area.
Ensure that discipline prevails within the team and communicate any disciplinary issues to superior/ HR manager.
To assist superior in conducting Performance Appraisal/competency evaluation and identify necessary training measures of housekeeping team members.
Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety& development of team member.
Ensure Guest's/ Repeaters' satisfaction at all times and be totally aware of their preferences.
Follow punctuality, controls absenteeism and take corrective actions where necessary.
Ensure that there is a proper planning and control of annual leaves for the department.
Promote and attempt upsellings.
Monitor and control inventories of the work equipment,linen and uniform.
Passing on of business and operating information to all Team Members and monitoring the implementation of the directives.
Receive rooms allocation.
Carry our daily briefings.

Veranda Grand Baie Hotel & Spa