Hotel Receptionist

Responsible for greeting guests, handle payment transactions, answer phone calls, and assist with guest inquiries.

Duties and Responsibilities of the Front Office Assistant :

• To communicate with all guests and employees in a professional and courteous manner at all time.
• Respond to guests' requests, complaints in a professional manner at all times and record all relevant information in our system. 
• Assist with administrative and clerical tasks as needed. 
• Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.
• Ensure that procedures for rooming are being adhered to.
• Ensure all special requests on the arrival list are being actionned and followed up.
• Verify that all registration cards and keys have been prepared for the day.
• Ensure that upon arrival, information on guest’s voucher matches the one in our reservation system.
• Ensure that cash box and float are properly handed over by adhering the correct procedures and policies.
• Assist guest with foreign exchange by adhering the hotel policies.
• Posting and filling of all manual bills.
• Prepare the registration card for the next day.
• Verify / print / attach with departure letter the bill for the next day departure.
• Ensure that messages are delivered to guests on time.
• Constantly liaise with all the other departments to ensure smooth running of the operations.
• Sorting and filling of guests' bills from the other outlets.

Candidate's profile:

• Hotel School NTC3 in Front Office is an advantage. Other similar qualifications will be considered. 
• Communicate fluently in French and English, both oral and written.
• Minimum 2 years of experience will be an advantage.
• Team oriented.
• Experienced Receptionists are welcome to apply here too. Salary will commensurate with experience in the field and qualifications. We will await your application.