Hostess at Le Chamarel Restaurant

Welcome guests in the best possible manner, manage and optimize sitting, take care of guests’ restaurants booking and ensure upselling

Take part in training and implement accordingly

Keep superior informed about all unusual matters concerning any plans affecting his/her area

Be aware about the weekly/monthly roster and abide to it

Take reservation for guests, check table reservation and escorts guests to their table and seats them and ensure guests are seated in allocated tables

Converse with guests to obtain feedback and suggestion for improvement

Identify any particular requirements customers may have

Provide facilities to guests by supplying information on the restaurants

Communicate guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails and special requirements (e.g. allergies)

Handle customer efficiently through appropriate interaction and action and/or referral to management

Ensure that guests complaints are communicated to immediate superior

Participate in Eco standard/sustainable responsibility set by the restaurant

Increase sales by making suggestions, answering guests’ questions about the theme evenings, à la carte” or menu and making use of suggestive selling techniques

Ensure proper billing and cashiering is done as and when required

Ensure energy saving (electricity, gas, water)

Attend daily briefings and follow instructions from superiors concerning the daily planning of the outlet that he/she is assigned to work for

Check and confirm all reservations and records them in the appropriate logbook

Administer and work on guest History/ preferences and particular requirements

Check if any special events happening daily

Help waiters in their daily activities

Comply with all the sustainability commitments and practices implemented within business units

Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society