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Head Sommelier

Savanne
Not disclosed
Permanent
Added 20/03/2025
Closing 19/04/2025
Ingrid Gangaram

• NTC 3 from Hotel School with an excellent knowledge of wines • 3 Years experience in similar hotels or resorts 5* • Fluent in English and French both written and spoken, a third language would be an advantage

1	Assist HR in conducting selection and recruitment of TM
2	Assist the F&B Manager to carry out Performance Appraisal and to identify necessary training measures
3	Take part in training and implement accordingly
4	Communicate to superior the training needs of the TM and conducts on the job training
5	Act as a coach with his/her TM
6	Keep his superior informed about all unusual matters concerning any plans affecting his/her area
7	Ensure that discipline prevails within the team and communicates any disciplinary issues to superior / HR manager
8	Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
9	Assist in the building of an efficient team by taking interest in their welfare, safety and development
10	Finalize the weekly roster to be posted six days before the actual date
11	Ensure high level of quality services are delivered to guests at all times
12	Handle and monitor guests complaints and the relevant follow up action required
13	Create loyal and trustworthy staffs who take pride in their work, thereby providing the highest level of service possible
14	In charge to create/innovate regular activities and events ( wine tasting )
15	Participate in Eco Standard/Sustainable Responsibility set by the hotel
16	Assist in preparing the annual wine sales plan and promotion matrix
17	Review wine sales in all outlets on a regular basis
18	Conduct wine inventories on a regular basis, together with the Cost Controller and the Food & Beverage Manager
19	Meet target cost of sales and ensuring that all employees are aware of the targets in the department, including the monthly sales target
20	Ensure the prices is up-to date
21	Handle all materials and equipment to avoid breakages and perform inventories
22	Ensure energy saving (electricity, gas, water)
23	Inspect all outlets for clean, presentable and updated wine lists
24	Ensure proper grooming of team members
25	Ensure that all requests from guest are being attended to and all preferences are communicated to all departments concerned
	Responsible for:
26	Ensure respective TMs are operating as per Quality Management System
27	Ensure respective TMs are operating as per S&H regulations and policies
28	Ensure briefings have been done to all TM
29	Establish in line with the quality manager of all quality procedures and follow-up
30	Ensure cleanliness of furniture, fixtures and equipments in respective fridge
31	Comply with all the sustainability commitments and practices implemented within business units
32	Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Heritage Le Telfair Golf & Wellness Resort

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B9, Coastal Road, Bel Ombre, Mauritius, Bel Ombre, Mauritius

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Head Sommelier

Heritage Le Telfair Golf & Wellness Resort

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