HR & Training Coordinator

The HR & Training Coordinator plays a vital role in supporting the human resources department by managing various HR functions and facilitating training programs.

HR & Training Coordinator

Key Responsibilities:

1. Training Needs Analysis:
• Conduct regular training needs assessments by liaising with department heads to identify skill gaps and development opportunities.
• Monitor hotel performance metrics to align training programs with operational goals.
2. Training Program Development:
• Design, schedule, and deliver comprehensive training programs, including onboarding, service standards, safety, and job-specific skills.
• Develop customized training materials, manuals, and resources tailored to the hotel's needs.
• Partner with external trainers or institutions for specialized training sessions when required.
3. Coordination and Scheduling:
• Organize and schedule training sessions, workshops, and certifications for staff across all departments.
• Ensure minimal disruption to hotel operations while planning training schedules.
4. Record Keeping and Compliance:
• Maintain accurate records of training programs, attendance, certifications, and evaluations.
• Ensure compliance with local labor laws and hospitality industry regulations related to training.
5. Employee Development:
• Act as a mentor and coach to staff, encouraging a learning-oriented culture.
• Promote career development opportunities within the hotel by identifying high-potential employees for advanced training programs.
6. Evaluation and Feedback:
• Monitor the effectiveness of training programs through feedback, assessments, and performance metrics.
• Recommend improvements to training processes based on feedback and results.
7. Collaboration:
• Work closely with department managers to ensure training objectives are met.
• Collaborate with HR to integrate training programs into performance appraisals and employee development plans.
8. Budget Management:
• Manage the training budget effectively, ensuring cost-efficient use of resources.
• Provide recommendations for training investments based on operational needs.

Qualifications and Experience:

• Bachelor's degree in Human Resources, Hospitality Management, or a related field.
• 2+ years of experience in training or HR roles, preferably in the hospitality industry.
• Familiarity with hotel operations, standards, and guest service principles.
• Certification in training or coaching is an advantage.
• Strong organizational and coordination skills.
• Excellent communication and presentation abilities.
• Knowledge of hospitality industry standards and practices.
• Ability to work collaboratively with diverse teams.
• Proficiency in training software, MS Office Suite, and learning management systems (LMS).
• Problem-solving and adaptability.
• Strong attention to detail and ability to multitask.