HOUSEKEEPING ATTENDANT/ VALET

To clean and service guest rooms in an efficient and timely manner according to hotel standards ensuring the hotel achieves its guest satisfaction objectives at all times.

1. To ensure that the hotel standards of cleanliness and set-up are maintained in the assigned rooms.
2. To collect the section key and room assignment report from the housekeeping office.
3. To ensure that all guest supplies and linen are available on trolleys for assigned rooms.
4. To clean each room and bathroom thoroughly, make the necessary arrangements in the guest rooms and replenish guest supplies.         
5. To inspect and clean all facilities, furniture and fixtures, and report any damage to the Housekeeping Supervisor for action and follow-up
6. To collect soiled linen in floor pantry, sort it and send it to the laundry.           
7. To attend to guest request and queries courteously and promptly while on duty.      
8. To complete information for the room status report for the allocated rooms marking their status (occupied, check-out, vacant, etc.).
9. To report to Housekeeping Supervisor any unusual incidents, complaints, unauthorized persons in rooms or on floors, missing or damaged hotel property, lost and found items.
10. To clean service toilets and pantries.
11. To restock daily cluster pantries and trolleys as per par stock level.
12. To clean and store cleaning equipment and ensure effective stock rotation and stack all stocks neatly in the pantry.
13. To return all master keys at the end of the shift.