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HOTLINE ENGINEER

  • Plaine Wilhems
  • 21,000 - 30,000
  • Permanent
  • Added 13/01/2025 
  • Closing 12/02/2025
  • HR Department
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We are recruiting a Hotline Engineer to join our team. we offer attractive salary package depending on your skills, qualifications and experience. JOIN US!

 

Responsibilities:
  1. Taking ownership of customer issues via TeamViewer and seeing problems through to resolution.
  2. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  3. Research and identify solutions to software and hardware issues.
  4. Diagnose and troubleshoot technical issues, including network configuration.
  5. Ask customers targeted questions to quickly understand the root of the problem.
  6. Talk clients through a series of actions via phone until they’ve solved a technical issue.
  7. Properly escalate unresolved issues to appropriate internal teams (e.g. N2, N3 or N4).
  8. Prioritize and manage several open issues at one time.
  9. Maintain jovial relationships with clients.

Qualification/Skills:

  1. Higher School Certificate or equivalence
  2. Good IT literacy in software and hardware
  3. 1-2 years’ experience preferably in a French call center environment
  4. Good verbal and written communication in French
What we offer:

1. A dynamic and caring work environment 

2. A very motivating overall salary that values your knowledge and skills.

3. A Private Pension Plan along with a death on gratutity insurance

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ACCESSA GROUP (MASCAREIGNES) LTD

 

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  • THE CUBICLE, 35-37 ROYAL ROAD, PHOENIX, Mauritius

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