Guest Relations Officer - Shandrani Beachcomber

Assisting the Guest Relations Manager in all matters pertaining to Public / Guest Relations of the hotel.

Main Responsibilities

* To assist the Guest Relations Manager in all matters pertaining to Public / Guest Relations of the hotel, in organising the hosting and hotel visits of Eductours, Press Trips, Events and Corporate Groups, Beachcomber Sales Offices, Travel Agencies, the Media and Social Media in general, in respect of the marketing, commercial and sales strategies of the business;

* To supervise and handle guests check-in and follow them during their stay to optimize positive feedback, in particular regular guests and special recommendations.

* To handle guests’ complaints and ensure that adequate arrangements are properly finalised and closed up; and

* To ensure also the role of a wedding coordinator.

 Profile & Qualifications & Prerequisites

• H.S.C
• Diploma in Hotel Management, with at least 2 to 3 years experience in the same/equivalent field would be a strong advantage.
• Possessing strong written and oral communication skills in English and French.  A third language, Chinese speaking, would definitely be an advantage;
• Computer literate;
• Having an outgoing and pleasant personality with impeccable appearance and manners;
• Good organisational ability;
• Courteous, cheerful and observant; able to work in a team.
• Highly professional in approach, behaviour, performance and possessing the right personal attitude and commercial feel to optimise guests’ satisfactions;
• Stamina and ability to work under pressure and long hours.

Please note that only the most suitable candidates will be called for the selection exercise(s).  All other applicants are otherwise thanked.

Management reserves the right not to fill the above post following publication of this notice.