Guest Relations Officer

RESPONSIBILITIES • Welcome Guests and assist for check-in / check-out purposes • Accompany Guests in their room & conduct hotel visit with Guests • Provide explanations to Guests with regard to room amenities and equipment • Conduct efficiently and effectively hotel visits • Attend to Guests’ c ...

RESPONSIBILITIES
• Welcome Guests and assist for check-in / check-out purposes
• Accompany Guests in their room & conduct hotel visit with Guests
• Provide explanations to Guests with regard to room amenities and equipment
• Conduct efficiently and effectively hotel visits
• Attend to Guests’ complaints and liaise with HOD concerned for remedial actions
• Give relevant and up-to-date information to Guests
• Coordinate Guests wedding and any other special events
• Collect Guests comments
• Update Guests complaints
• Compile Guests preferences
• Promote upselling
• Minimize Wastage
• Prepares daily events and forward to all departments
EXPERIENCE
• SC/HSC level or equivalent, professional training and experience
• 2 Years experience in a related position
• Fluent both in English and French, a third language would be an advantage