Guest Relations Officer

1

Take part in training and implement accordingly

2

Keep superior informed about all unusual matters concerning any plans affecting his/her area

3

Welcome Guests and assist for check-in / check-out purposes

4

Accompany Guests in their room & conduct hotel visit with Guests

5

Provide explanations to Guests with regard to room amenities and equipment

6

Conduct efficiently and effectively hotel visits

7

Attend to Guests’ complaints and liaise with HOD concerned for remedial actions

8

Give relevant and up-to-date information to Guests

9

Coordinate Guests wedding and any other special events

10

Collect Guests comments

11

Update Guests complaints

12

Compile Guests preferences

13

Promote upselling

14

Minimize wastage

15

Prepare daily events and forward to all departments

16

Comply with all the sustainability commitments and practices implemented within business units

17

Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society