Guest Relation Officer - Heritage The Villas

*Review arrival lists to welcome guests *Attend to special guests (e.g. VIPs) and answer their inquiries *Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) *Provide information about amenities, area and venues and promote services

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. taking messages)
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Requirements

• Proven experience as a Guest Relations Officer
• Familiarity with hospitality industry standards
• Proficiency in English & French; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills
• Diploma in Hospitality Management is preferred