Guest Experience Officer - Leisure Cluster

We are looking for a talented Guest Experience Officer to join our Leisure Cluster!

Job Responsibilities:

• Welcome the guests upon arrival and brief them on the tour
• Ensure that all areas are kept clean and safe at all times
• Work outdoors in a variety of weather conditions, to walk and stand for long periods of time, and occasional moving work equipment
• Gathers feedbacks and profile information of guest and records them in the trace report
• Ensure that complaints are attended promptly and handled in a professional manner according to standards
• Encourage guest to like, post and rate the tour on social media (TripAdvisor, Booking.com, Instagram, Facebook)
• Conduct tours for ticket holding guests & tour operators
• Ensure that tasting and retail stock are optimised and sales are recorded accurately, and money are handled efficiently
• Assume responsibility for maintaining cleanliness of grounds, products and facilities, and reporting damages or concerns
• Ensure that ticket and shop sale transactions are handled in an efficient, accurate, courteous, helpful and timely manner
• Assist superiors in carrying out the daily/monthly reports
• Take part in internal training courses and to implement accordingly
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society