GENERAL MANAGER

The General Manager (GM) will ensure operational excellence, drive cross-departmental synergy, ensure cost efficiencies and maintain alignment with the company's strategic direction and goals.

1. a.       Operational Excellence and Departmental Integration

• Oversee day-to-day operations across all departments, ensuring goals and targets are met.
• Facilitate alignment between department managers to optimize workflow and service delivery.
• Resolve cross-departmental challenges to improve efficiency and reduce silos.

1. b.      Strategic Implementation

• Ensure departmental plans align with the company’s strategic goals.
• Monitor and report on progress against business objectives to the MD.
• Lead the implementation of specific strategic initiatives as delegated by the MD and GCEO.

1. c.       Team Leadership and Development

• Foster collaboration among department managers and their teams.
• Support department managers in setting and achieving performance goals.
• Champion company values and create a culture of accountability, innovation, and client-centricity.

1. d.      Financial Accountability

• Collaborate with the Financial Manager to monitor and control budgets.
• Identify cost-saving opportunities without compromising service quality.
• Support the MD and GCEO in financial reporting and forecasting.

1. e.       Client and Stakeholder Engagement

• Ensure that client satisfaction remains a key focus across all operations.
• Act as a secondary point of contact for high-profile clients or escalations.
• Strengthen relationships with community and business partner.

1. f.        Risk and Compliance

• Ensure operational compliance with all legal and regulatory standards.
• Proactively identify and mitigate risks in collaboration with department managers.

Qualifications and skills:

• Bachelor's degree in business management or equivalent
  • Valid driving licence
  • Computer literate
  • Fluent in spoken and written English and French
  • Must be self motivated and disciplined with excellent organizational and communication skills
  • Willingness to show leadership and guidance from the floor and engage in teamwork
  • Must be dedicated to customer satisfaction
  • At least 3 years' experience in leadership capacity