Front Office Trainee - Le Suffren Hotel & Marina

• Handling of guests’ needs and suggestions. • Assisting clients in their problems. • Maintaining excellent interpersonal skills because of the nature of the task.

The success of your department will be strongly influenced by your skills in managing the following:

• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running.

• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

• Adhere to all company policies and procedures.