Front Office Officer - Heritage the Villas

Offer guests a friendly and efficient service at all times and operates the telephone system as per standards and be responsible for the collection & verification of all revenues from different POS (for night audit)

We are currently looking for a Front Office Officer to join our team

Responsibilities:

• Take part in training and implement accordingly
• Keep his superior informed about all unusual matters concerning any plans affecting his/her area
• Welcome Guests and prepare check-in & check out procedure for all guests
• Conduct efficiently and effectively hotel visits and provide explanations to Guests with regard to room amenities and equipment
• Accompany Guests in their room
• Assist Guest in dealing with foreign currencies
• Ensure proper delivery of all messages to Guests through porters
• Follow-up on all Guests requests and complaints and provide feedback
• Arrange with porter for collection of luggages upon departure of Guests and arrange whenever necessary, transport for Guests to airport
• Coordinate Guests wedding and any other special events
• Give relevant and up-to-date information to guest
• Operate the telephone system
• Collect Guests comments
• Compile Guests preferences
• Promote upselling
• Prepare guest’s invoice and receive payment for settlement of accounts before checkout
• Prepare daily statement of revenue and submit with cash, cheque or credit card slips to accounts department
• Handle cash float and keep records of all transactions with respect to the central safe
• Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)
• Encashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
• Booking of all sales before the day’s closing & daily closing of WINhms
• All adjustments must be explained or appropriately documented
• Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment
• Prepare daily events and forward to all departments

• SC level
• 2 Years experience in a related position 
• Fluent in French & English, a third language would be an advantage