Front Office Assistant

Front Office Assistants are responsible for greeting the clients of an organization, answering to phone calls, handling mail, updating databases, taking orders, collecting payments, and many others

Duties & Responsibilities:

Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions

Book reservations for those guests who approach the Front Desk.

Communicating and recording of complaint

Full awareness of current daily status of Hotel and thoroughly conversant with all room types, décor and outlook

Greet and welcome guests upon arrival.  Register guests into the system, verifying reservation, address, and credit information

Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests

Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

 Requirements:

• Ability to work odd hours
• Flexilble
• Good communication in English & French
• Past experience will be an advantage
• fully vaccinated