Front Desk & Reservation Assistant

Your role is to serve as our guests’ first point of contact on arrival and manage all aspects of their accommodation.

KEY RESPONSIBILITES: 

• Perform all check-in and check-out tasks.
• Manage online and phone reservations in coordination with central reservations.
• Inform customers about payment methods and verify their credit card details and collect payments.
• Collect all relevant guest information; Passport / ID copy, payment details, nationality, country of residence, phone number and email address of guest.
• Act as the customer relations liaison by attending to guest complaints and passing on any information to the respective HODs.
• Ensured clients’ special requests, especially on accommodation & room specifications.
• Provide support to customers who may need to amend or cancel a reservation.
• Keeping the FOM informed about all unusual matters concerning any plans.
• Manage reservation documents.
• Confirm group reservations and arrange personalized services for customers.
• Maintain updated records of bookings and payments.
• Flexible to do night auditor as and when required.

CORE COMPETENCIES:

• A similar role experience within the hospitality industry (minimum 2 years)
• Clear communication skills – both written & verbal
• Good Knowledge of the OPERA Software 
• Guest-oriented and service minded
• Excellent communication and organizational skills
• Ability to deal with guests
• Excellent time management skills
• Ability to take initiatives