Fintech Operations Analyst

As a Fintech Operations Analyst, you will play a crucial role in ensuring the smooth functioning of payment processes, contributing to an excellent customer experience and efficient financial operations within the organization.

• Provide exceptional customer service and support for payment-related inquiries, issues, and disputes
• Ensure timely and accurate processing of merchant payments
• Monitor customer feedback and suggest improvements to enhance the payment experience
• Implement customer-centric payment solutions to improve user satisfaction
• Collaborate with customer experience and product teams to develop customer-friendly payment options and promotions
• Develop and execute payment strategies aligned with the organization's business objectives
• Monitor and analyze payment trends, transaction volumes, and revenue to identify growth opportunities
• Optimize payment processes to minimize costs, reduce payment failures, and increase revenue
• Collaborate with the finance team to reconcile payment records and ensure accurate financial reporting
• Assess the feasibility and impact of new payment methods and technologies on the business
• Foster a culture of continuous learning and improvement within the team
• Provide guidance and support to team members to resolve complex payment-related issues
• Implement robust payment processes that adhere to industry standards and best practices

Required Qualifications and Experience:

• Minimum degree holder in Computer Science, Information Technology, Finance or related field
• Work experiences of at least five (5) years’ in managing payment systems, preferably in a financial institution, e-commerce, or Fintech environment
• In-depth knowledge of various payment methods, gateways, and industry standards

Required Skills and Aptitudes:

• Strong analytical skills to interpret data, identify trends, and make data-driven decisions
• Familiarity with programming languages and database management systems is a plus
• Excellent communication and interpersonal skills to work collaboratively with cross-functional teams and external partners
• Detail-oriented with a focus on accuracy and security in handling financial transactions
• Ability to adapt quickly to changing technologies and evolving payment industry trends

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Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.