FOOD & BEVERAGE SUPERVISOR

To assist in directing, controlling and coordinating all outlet activities ensuring the outlet meets its financial and guest satisfaction objectives.

• Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met.

• Provides guidance and assistance to the outlet employees helping them in the execution of their  duties and responsibilities.

• Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations.

• Liaises with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.

• Assists in the planning and execution of promotional activities as directed.

• Maximises revenue in the outlet and the beach by implementing upselling proceedures.

• Assists in monitoring and controlling the financial performance of the outlet controlling costs and expenses.

• Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking.

• Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.

• Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.

• Assists in the selection, training and evaluation of subordinate employee.

•  Coaches, counsels, disciplines and develops subordinate employees.