Executive Housekeeper

The Executive Housekeeper is responsible for the smooth running of the Housekeeping department, the development of the staff, as well as the implementation and the safeguard of all policies, procedures and standards of the hotel.

JOB DESCRIPTION

Duties and Responsibilities:

Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

Operational Management

• Oversee daily housekeeping operations, including guest rooms, public areas, and back-of-house areas.
• Develop and implement cleaning schedules and procedures to maintain the highest standards of cleanliness and efficiency.
• Monitor inventory levels of cleaning supplies, linens, and guest amenities, and coordinate timely procurement.

Team Leadership and Development

• Recruit, train, and manage the housekeeping team..
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and professional work environment, promoting teamwork and motivation.

Quality Assurance

• Inspect rooms, public areas, and other spaces to ensure they meet or exceed the resort's luxury standards.
• Address guest complaints or issues promptly, ensuring satisfaction and resolution.
• Work closely with other departments (e.g., Front Office, Engineering) to coordinate efforts and resolve operational challenges.

Financial Management

• Prepare and manage the housekeeping department budget, ensuring cost control without compromising quality.
• Analyse operational expenses and identify areas for cost savings and efficiency improvements.
• Maintain accurate records of departmental activities, including inventory and staffing.

Health, Safety, and Compliance

• Ensure compliance with health and safety regulations, including proper use of cleaning chemicals and equipment.
• Conduct regular training sessions on safety protocols and hygiene standards.
• Stay updated on industry trends and innovations to enhance operational effectiveness.

Guest Experience Enhancement

• Collaborate with the Guest Relations team to understand and meet unique guest preferences.
• Ensure special requests, such as turndown services or celebrations, are handled with care and precision.
• Maintain an atmosphere of luxury and comfort, creating memorable experiences for guests.

CANDIDATE PROFILE

Skills and Qualifications

Required:

• Proven experience (5+ years) in a senior housekeeping role, preferably in a luxury or 5-star hospitality setting.
• Strong leadership and team management abilities.
• Excellent attention to detail and organizational skills.
• Proficiency in housekeeping management systems and software.
• Effective communication and interpersonal skills.

Preferred:

• Degree in Hospitality Management or related field.
• Knowledge of sustainable and eco-friendly housekeeping practices.