Participate in sports and leisure activities to entertain guests in hotel in related field as per standards
Ensure high level of quality services are delivered to guests at all times | |||||||||||||||
Handle and monitor of guests complaints and the relevant follow up action required | |||||||||||||||
Give relevant and up-to-date information to guest | |||||||||||||||
Cutomize training program for guests | |||||||||||||||
Welcome guests and give information and advice on respective activities and facilities | |||||||||||||||
Interact with guests to obtain feedback and suggestions for improvement | |||||||||||||||
Encourage guests to participate in various sports and leisure / entertainment activities | |||||||||||||||
Participate in Eco Standard/Sustainable Responsibility set by the hotel | |||||||||||||||
Make inventory of materials and equipment for stock control | |||||||||||||||
Report any breakages, defects, loss of operating equipments and accessories to Sports and Leisure Manager | |||||||||||||||
Encourage upselling | |||||||||||||||
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Carry out the weekly sport and leisure / entertainment program | |||||||||||||||
Propose solutions to all sport / evening entertainment operating problems | |||||||||||||||
Ensure effective and efficient organisation of respective activities | |||||||||||||||
Help in the preparation and organisation of evening / sport entertainment |