Ecotour Reservation Officer

We are seeking an enthusiastic and dedicated officer to join our Ecotour Team at Pointe Jerome. As a key member of our team, you will play a crucial role in the day-to-day Reservations of Ecotours, coordinating visitor schedules and ensuring a seamless and enjoyable experience for visitors.

Job Brief

Main Responsibilities

Reservations Management:

• Receive and process reservation requests through various channels, including phone calls, emails, and online platforms.

Schedule Coordination:

• Coordinate with ecotour guides and other relevant staff to schedule and organize tours.

Payment Processing:

• Maintain financial records and provide regular reports.

Customer Service:

• Respond promptly to inquiries and provide excellent customer service to potential and confirmed visitors.

Requirements

• High School Certificate (HSC) or equivalent diploma in Hospitality Management and  at least 4 years working experience.
• Residing in Grand Port Savanne District will be preferred.
• Experience in reservations or customer service, with preference from hotel or tourism sector.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office applications, especially Excel and Word.
• Maintains a professional and businesslike appearance.
• Consistently courteous, approachable, and friendly personality.
• Maintains a positive attitude towards the job and the mission of the organization.
• Demonstrates composure and professionalism in challenging situations.
• Communicates intelligently and effectively with good spoken and written English.

Location

Based at Pointe Jerome Booking Desk, Ile aux Aigrettes.

Recruitment and selection process

After reviewing applications, only shortlisted applicants with desired qualifications will be contacted via email.

How to apply

Please fill in the form to apply https://forms.office.com/r/17gBiNyqzm and send a cover letter and your CV to the HR Department, please mention the job title (Ecotour Reservation Officer) & the job reference (ERO24) and sent it to given address.

Applications will be considered from: 7^th November 2024 and recruitment will continue until a suitable candidate is found.

Supplementary information

This position best suits those that can work under pressure, in a team and enjoy meeting people. We welcome applicants of all backgrounds and encourage applicants from underrepresented groups to apply.

Our project

Mauritian Wildlife Foundation (MWF) endeavours to protect and safeguard the natural heritage of the Republic Mauritius from extinction through scientific conservation work and community awareness. The MWF is the pioneer and the largest non-governmental organisation (NGO) in Mauritius whose mission is to save endemic Mauritian and Rodriguan Fauna and Flora, undertake research and implement programmes to restore and manage the ecosystem, share the results with the public and protect the native species’ future. 

TAKE ON THIS EXCITING OPPORTUNITY AND MAKE THIS MISSION YOUR OWN

APPLY HERE