ESL Operations Manager
- Plaine Wilhems
- Negotiable
- Permanent
- Added 28/03/2025
- Closing 27/04/2025
- Lakshaya Mooklalowa
Join our fast-growing, diverse, and dynamic team!
goFLUENT is a global leader in digital language training, combining innovative eLearning, live virtual classes, and personalized coaching. With 700+ trainers worldwide and tens of thousands of learners, we deliver 24/7 solutions to top global companies.
Our mission: give every professional an equal voice through language. Powered by AI, mobile learning, and premium content from Harvard Business Review and The New York Times.
Join our fast-growing, diverse, and dynamic team!
About the role:
As a bilingual Trainer Operations Manager you will ensure the performance and productivity of our foreign language trainers based all around the world, providing the necessary communication, guidance and organisation for a positive and successful work environment.
What You'll Do:
- Closely manage a team of approximately 60 trainers based in Mauritius and around the world.
- Ensure consistent and high quality lesson delivery on a huge scale.
- Ensure trainer compliance with internal KPIs.
- Use data and KPIs for decision making and driving trainer- performance.
- Take the lead in the trainer recruitment process.
- Oversee HR aspects of your trainer team.
- Coordinate with internal teams to provide solutions if issues arise.
- Conduct regular performance reviews of trainers.
What You'll Need:
- Minimum of 3-5 years of face-to-face managerial experience.
- Bilingual in both English and French.
- Excellent communication, leadership, and interpersonal skills.
- Ability to quickly adapt to changing business needs and processes.
- Ability to multitask and work under pressure.
- Experience in teaching and/or corporate training is a big plus.
- Experience in working in multicultural environments is another plus.
- University Degree
Why Join goFLUENT?
- Work with a dynamic, globally connected marketing team.
- Be part of an innovative company that values automation and data-driven decision-making.
- Impact a worldwide audience and contribute to a fast-growing business.
- Professional growth opportunities in a corporate setting that fosters creativity and strategy.
- From day one, you're covered with our medical insurance (Swan)—because your health matters!
Watch our video to experience goFLUENT through the eyes of our team across the globe!
Ready to Be Part of This Amazing Team? We're excited to meet you!
goFLUENT Mauritius Ltd
- 8th floor, NeXTeracom, Tower 2, Ebene, Mauritius, Ebene, Mauritius