Digital Operations Support

The Digital Operations Support will assist in delivering digital solutions to customers by providing exceptional customer service, supporting operational processes, and ensuring a smooth digital experience for our clients.

Key Responsibilities:

• Use Customer Service tools and systems to assist and guide customers.
• Understand operational processes of the department.
• Manage a high volume of clients and provide accurate resolutions in a timely manner.
• Able to identify risks such as identity fraud.
• Able to generate reports using data analysis skills.
• Document verification while onboarding customers.
• Address clients’ queries and complaints.
• Carry out User Acceptance Testing (UAT) for all digital products / channels as per objectives set within agreed timeline.

Candidate profile:

• Minimum HSC
• Minimum of 1 year of experience in operations within a bank or non-banking financial institution
• In depth understanding of Cim’s products 
• Understanding of Know Your Customer (KYC) and Enhanced Due Diligence (EDD) processes.
• Experience in resolving customers’ queries and complaints.
• MS Office Tools (Excel, Word, PowerPoint)
• Able to communicate with customers using different channels such as phone, email, and chat.
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills in French, English, and Creole.