Debt Recovery Officer

This role involves interacting with clients, maintaining accurate records, and implementing strategies to ensure timely payment while maintaining positive customer relationships.

Key Responsibilities:

1. Debt Collection:
• Contact overdue accounts through phone calls, emails, and written correspondence.
• Negotiate payment terms and settlements with customers to recover outstanding debts.
• Manage a portfolio of overdue accounts and prioritize collection efforts based on the age of the debt and the amount owed.
2. Record Keeping and Reporting:
• Maintain accurate and up-to-date records of all debt recovery activities and communications.
• Prepare regular reports on the status of overdue accounts, including recovery rates and outstanding amounts.
• Analyze debt recovery data to identify trends and develop strategies for improvement.
3. Customer Interaction:
• Act as a point of contact for customers with overdue accounts, addressing any disputes or issues in a professional manner.
• Provide excellent customer service to maintain good relationships while pursuing debt recovery.
4. Collaboration:
• Work closely with the sales and credit control teams to review and update customer credit limits and payment terms.
• Coordinate with external collection agencies or legal representatives if necessary.
5. Compliance and Procedures:
• Ensure all debt recovery processes comply with company policies and legal regulations.
• Stay updated on relevant laws and regulations related to debt collection and implement best practices.
6. Problem Resolution:
• Investigate and resolve any discrepancies or disputes related to outstanding debts.
• Develop and implement strategies to minimize the risk of future bad debts.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience in debt collection or credit control, preferably within the manufacturing or retail industry.
• Strong understanding of debt collection processes and legal regulations.
• Excellent communication and negotiation skills.
• Ability to work independently and manage multiple accounts simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with accounting software (e.g., SAP).

Skills and Attributes:

• Strong analytical and problem-solving skills.
• Attention to detail and accuracy in record-keeping.
• Ability to handle sensitive information with confidentiality.
• Resilience and persistence in pursuing overdue accounts.
• Strong organizational and time management skills.

Additional Requirements:

• Willingness to travel to showrooms or client locations as needed.