Customer service agent (English & French) EST

Customer support for maternal and female health products, dealing with new parents and first-time users.

Skill Set 

• Agents have the right experience (customer support for maternal and female health products, dealing with new parents and first-time users) and can provide that natural empathy that only someone who has direct experience can.
• Preferred candidates will be experienced mothers, Dads and Grandparents interested in the role helping the first time parents with customer products.
• Native fluency for Spanish, French & Dutch languages
• Agents will educate, advise and be storytellers that help to differentiate Client’s service offering form anything their competitors offer.
• Must possess excellent oral & written communication skills in the language desired
• Must have strong customer service skills
• Familiarity in using Computers and basic system applications
• Ability to effectively use online search engines at basic and advanced levels
• Respond to all customer inquiries in a courteous and professional manner that delivers world class customer service which builds customer satisfaction and loyalty.
• Provide exceptional customer service at all times
• Ensure all transactions are documented appropriately
• Ensure to achieve all KRA and KPIs for the project
• Maintain high level adherence and compliance towards policies, process and procedures.