Customer Service Specialist (French Market)

Tropical Consulting Limited is a dynamic and innovative startup operating in Mauritius for the last 4 years. We are committed to providing exceptional sales, service and marketing solutions to our diverse clientele.

About Us: Tropical Consulting Limited is a dynamic and innovative startup operating in Mauritius for the last 4 years. We are committed to providing exceptional sales, service and marketing solutions to our diverse clientele. We pride ourselves on our dedication to exceeding expectations and building lasting relationships with our most esteemed customers.

Our website: https://www.tropicalconsultingltd.com/
Office Address: 11th floor, Ebene Views (ex Bramer House), Ebene, Mauritius 

Note: This is an onsite, full time role and we are only looking for candidates who are already in Mauritius.

Key Requirements:
● Fluent in both verbal and written French (C1-C2 level) with proficient English skills for business communication.
● Exceptional communication abilities on chat & email with high confidence. Good communication skills on the phone is an advantage.
● Excellent interpersonal skills, with the ability to build lasting and valuable relationships.
● Demonstrated business acumen and sales-oriented approach.
● Proven ability to deliver results and provide outstanding service within tight deadlines.
● Strong problem-solving abilities, analytical skills and attention to detail.
● Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
● A positive attitude and a commitment to providing outstanding service to customers.
● Flexibility to work various shifts, including evenings and weekends, as needed.
● High school diploma or equivalent; a degree in a related field is a plus.

Main Responsibilities:
● Resolve customer enquiries by chat and email with a positive and service-oriented attitude.
● Collaborate with cross functional international teams to ensure delivery of top notch customer service experience.
● Evaluate the nature of customers' enquiry accurately and determine the appropriate action to be taken
● Build sustainable relationships of trust through open and positive interactions with customers
● Apply systematic and logical thinking to solve complex issues
● Escalate complex issues to the appropriate departments for further investigation and resolution. ● Monitoring the activities of regular players and upsell on chats and outbound phone calls by offering personalized recommendations.
● Provide feedback and insights to improve our products and services.
● Maintaining a detailed understanding of the products and services to provide competent advice and support.

Why Choose Us and What We Offer:
● Opportunity to work in an open, friendly and supportive atmosphere.
● Exposure to a diverse and international team of professionals, fostering career growth.
● Excellent prospects for career advancement in a fast growing startup.
● Competitive salary with unlimited bonuses and incentives based on KPIs and personal performance.
● Comprehensive company paid health insurance, including dental care and optical coverage.
● 22 days of paid annual leave.
● Work life balance
● Exciting team-building events.
● Office transport for pickup and drop
● Complimentary coffee, snacks, and beverages at the office.