Customer Service Specialist

Customer Service Specialist.

Job Summary:

We are seeking a motivated and customer-focused individuals to join our team as a Customer Service Specialist. The successful candidates will be responsible for providing exceptional customer service by handling a broad range of customer enquiries and recommending solutions to meet the customer needs.

Key Responsibilities: 

• Respond to customer enquiries via phone, email & live-chat, and provide accurate and timely information.
• Investigate and resolve customer issues, and provide appropriate solutions or recommendations.
• Maintain accurate records of customer interactions and transactions.
• Work together with other team members to ensure customer satisfaction and retention.
• Continuously improve your customer service skills and knowledge through training and development.

Requirements: 

• 1-2 years of experience in customer service, preferably in a call centre environment.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving skills and ability to converse with others.
• Knowledge of customer service principles, data protection and practices.
• Ability to work in a fast-paced environment and handle multiple tasks at the same time.
• Capable in Microsoft Office and have experience with customer service software and e-tools.
• Ready to work on shift rotation, weekends and public holidays (NEED TO BE FLEXIBLE)

Work Environment:

This is a full-time position with a five-day schedule between Monday to Saturday and UK hours (12:30 PM to 09:00 PM local time). The customer service operative will work in our call centre located at Industrial Zone, Plaine Lauzun.

Compensation:

We offer a competitive salary, benefits package, overtime opportunities and prospects for career advancement. If you are a driven, results-oriented individual who is passionate about customer service, we encourage you to apply.

Company Overview:

We are a leading provider of Business Process Outsourcing services, committed to providing excellent customer service to our clients. We value integrity, teamwork, and a commitment to excellence in all that we do. The customer service operative is an integral part of our team, and we are committed to providing opportunities for growth and development.