Customer Service Representative – AfterSales

Albert Trading Ltd is a company dedicated to innovation and excellence. We value our employees and provide a supportive and inclusive work environment. Join us as Customer Service Representative – AfterSales and be part of a team that is committed to growth and success.

Albert Trading Ltd is a company dedicated to innovation and excellence. We value our employees and provide a supportive and inclusive work environment. Join us as Customer Service Representative – AfterSales and be part of a team that is committed to growth and success.

The Customer Service Representative in AfterSales is responsible for managing post-purchase customer inquiries, resolving issues related to product performance, repairs, returns, and warranty claims. The ideal candidate will have a strong customer-oriented approach, excellent problem-solving abilities, and a solid understanding of our products and services. This role is vital in ensuring customer satisfaction and maintaining the strong reputation of the Makita brand.

Key Responsibilities:

1. Customer Support & Inquiries

2. Returns and Replacements
3. Issue Resolution
4. Product Knowledge
5. Customer Relationship Management
6. Documentation and Reporting

7. Warranty Claims & Repairs

8. Collaboration and Continuous Improvement

Key Requirements:

• Education:
  Higher School Certificate

• Experience:

• Previous experience in customer service, particularly in an aftersales or technical support role, is preferred.
• Experience in the power tools, hardware, or consumer electronics industry is a strong advantage.

• Skills:

  • Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally.
  • Excellent problem-solving and conflict resolution skills, with a customer-first mindset.
  • Organizational skills with the ability to manage multiple tasks simultaneously.
  • Attention to detail, especially when handling warranties, repairs, and returns.
  • Technical aptitude to understand Makita’s products and services and to provide accurate troubleshooting advice.

Personal Attributes:

• Friendly, empathetic, and customer-oriented approach.
• A proactive attitude and the ability to work independently and as part of a team.
• Patience and resilience, especially when handling difficult or frustrated customers.
• Strong desire to help and ensure customer satisfaction.