Customer Service Representative

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Our client is recruiting a Customer Service Representative.

Responsibilities

• Maintain a positive, empathetic, and professional attitude towards customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Assist clients in completing relevant forms and receive KYC docs from them
• Keep records of customer interactions, comments and complaints
• Communicate and coordinate with colleagues as necessary
• Assist the Benefits team on administrative tasks such as prepare communication on benefits payable to members
• Ensure customer satisfaction and provide professional customer support

Qualifications and Skills

• Higher School Certificate (HSC) or equivalent
• Possess good oral and written communication skills
• Be conversant with Microsoft Office tools, especially Word and Excel
• Experience working with customers

Proactive Talent Solutions reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.