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Customer Service Officer

We are currently looking for a Customer Service Officer.

Duties and Responsibilities

To attend walk-in customers
To ensure that potential and existing customers have a pleasant experience by treating them in a courteous manner.
To identify the needs of clients and to recommend the appropriate products.
To prepare quotations as per requests.
To take and process orders received from clients.
To liaise with the logistics department to ensure timely delivery.
To plan deliveries as per orders received.
To ensure that deliveries are effected as per the delivery schedule.
To collect all relevant information on customers and to maintain the customers database on the CRM System.
To follow up potential customers and sales opportunities.
To liaise with Sales Representatives to ensure the follow up of leads management and sales opportunities on CRM System.
To attend customers inquiries and complaints received and ensure that same are handled in a timely manner.
To create and maintain positive relationships with new and existing clients.
To perform Customers Satisfaction Surveys on a regular basis.

Qualification and Experience:

Competences:

Gamma Materials Ltd