Customer Service Officer

The Customer Service Officer - Insurance is the focal point within the Insurance Team for external and internal stakeholders.

Responsibility

• Provide consistent aftersales customer service, facilitate the resolution of claims, customer service issues or complaints
• Enhance the customer experience levels
• Provide insurance quote to customers
• Submit approved documentation with KYC documents
• Initiate, conduct and follow-up of monthly renewals
• Regular Client follow-up on pending renewals through calls, SMS and Letters
• Customer on-boarding, Processing of insurance certificate & vignette, invoicing
•  Monthly reporting
• Preparation of claims
•  Achieve set targets of sales campaigns
  
• Carry out administrative duties

• Minimum – Higher School Certificate
• CII qualifications or Insurance related Studies or Diploma in Management, Business or any relevant field, would be an advantage.
  
• Minimum 3-5 years’ experience in an Insurance environment will be an advantage.
• Underwriting and claims exposure (General /Short-Term Insurance and/or Life Assurance)
• Relevant experience in providing and planning for excellent customer service within the Insurance field
• Good domain knowledge /technical background in insurance (General/Short-Term Insurance and/or Life Assurance)
• Excellent understanding of Insurance products and services
• Thorough understanding of customer-related processes
• Knowledge of IT skills including but not limited to Microsoft office
• Excellent written and verbal communication skills (English & French)
• Good listening skills
  
• Analytical skills to understand Financials