Customer Service Intern
- Pamplemousses
- Not disclosed
- Temporary / Contract
- Added 29/10/2024
- Closing 28/11/2024
- Hansee Bedacee
Customer Service Intern
Responsibilities
- Verify and review customer and order information efficiently and follow up on completion
- Notify customers of order details; such as unit prices, shipping date, and any anticipated delays
- Prepare invoices, shipping documents, contracts and credit notes when required
- Liaise with Sales and Supply Chain Departments to expedite or trace shipments
- Conduct survey with clients on our customer service level every semester
- Provide monthly reports of call centre activities
- Provide accurate, satisfactory and timely responses to customers and resolve customer issues
- Inform concerned departments when stocks of specific items are low, or when orders deplete available stock
Education/Competence
- Minimum HSC or certificate in Customer Service
- Proficiency in Microsoft office tools
- Excellent speaking and writing skills
- Ability to quickly identify a problem and escalate issue to Reporting line
- Provide recommendations and suggestions to improve daily operations
- Ability to work in a team and in a fast-paced working environment
- Time management skill
