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Customer Service Coordinator

Key/Primary Responsibilities

Provide products substitutes for Wines & Spirits in case of Out of stock for diamond and gold ON TRADE clients
Liaise with the client in regard to the OOS products and substitutes to confirm changes
Liaise with the shops/duty paid/bond/logistics/BU Managers for the estimate date of arrival of products
Liaise with the sales representative regarding the outcome after discussion with client
Reinvoice the new products when needed to avoid internal mistakes
Rectify wrong product codes/ description at customers end when needed
Manager quotas per client/per channel when needed
To assist external client on alternative choice on out of stock products, quotas, with excellent customer service as per Gray's established standard and procedures

Grays